What to Check Before You Hand Over a Rug
A repair puts your rug in someone else’s hands for a while, and unlike a cleaning, a bad repair is hard to undo. New fringe sewn crooked, a patch in the wrong wool, a binding that pulls the edge out of true. So it is worth slowing down before you pick a shop, whether that ends up being us or not. Our family has repaired San Diego rugs since 1956, and the checks below are the ones we would run on anybody, ourselves included.
Ask Where the Work Actually Happens
Some companies that advertise rug repair send the work out to a subcontractor, which adds handling, time, and a stranger you never meet. Ask directly: who holds the needle, and where? Our answer is simple. Every repair happens by hand at our workshop on Ronson Road in Kearny Mesa, done by the same two brothers who give you the estimate. You can bring a rug in during open hours and hand it to one of them at the counter. One reviewer, Greg, noticed exactly that: “After restoration and washing at their own shop… The rug came back with 100% satisfaction.”
Make Sure They Read the Rug Before They Quote
A shop that quotes a repair without examining the rug is guessing. Before any needle touches a rug on our bench, we look at how it was made, the fiber in the pile and the foundation, the knot count, and whether the dyes are stable. That reading decides which repair the rug actually needs. It also decides when a repair is not worth doing, which an honest shop will tell you. John, a Google reviewer, brought us a wool rug with a dog-damaged corner where a full repair did not make sense for the rug’s value, so we sewed the corner up to stop it unraveling instead. His words: “better to not waste, right?”
