Rug Cleaning and Repair FAQs

We will not quote a rug we have not seen, and anyone who quotes you over the phone is guessing. Size, fiber, construction and condition all move the number, and so does whether the rug needs repair as well as a wash. The estimate is free, it is written down, and no work starts until you approve it.

Three ways. Bring the rug to the shop in Kearny Mesa and we will look at it while you wait, send the form on this site, or call us. If you would rather not move the rug, we will collect it and estimate it here.

No. If you see the estimate and decide against it, we return the rug. You pay for work you approved.

Yes, we handle water damage and loss situations and can document what we find. Bring us the claim details and we will tell you honestly whether the rug is restorable. See water damage restoration.

By hand. Unlike a lot of rug cleaners, we do not run rugs through any machine. Every Oriental and area rug is hand washed with all natural soap.

The rug is submerged rather than surface cleaned. Before that it is dusted to shake out the dry soil sitting deep in the pile, because washing dirt that is still dry only turns it to mud. After the wash the water is spun out and the rug dries in a room where airflow and humidity are controlled, so it goes home flat and without a trapped damp smell.

Every rug is dye tested before it goes in the water. If a color shows any tendency to bleed, that rug gets a slower and gentler wash. This is one of the reasons we will not wash a rug at your house.

No, and that is deliberate. Dusting, immersion, spinning and controlled drying only happen at a facility. In-home cleaning reaches the surface and leaves the rest.

A carpet cleaner works in your home with truck mounted steam equipment built for wall to wall synthetic carpet. That heat can shrink wool and the pressure can distort a hand knotted pile. A rug washer takes the rug to a facility and washes it as a textile. Same word, different trade. There is a longer answer on washing versus steam cleaning.

One to two weeks for most rugs. Repairs add time because reweaving and rebinding are done by hand. We give you a real date when we see the rug.

With kids, pets or a hallway, every twelve to eighteen months. A rug in a quiet room that gets vacuumed can go two to three years. If you are unsure, ask us to look at it.

Fringe replacement, ends and edge binding, holes, moth damage, and full hand reweaving of missing sections. Materials are matched to the rug’s original construction so the repair disappears into the weave rather than sitting on top of it.

Usually, and we will tell you plainly when it is not. Bring it in or send a photo. A hole caught early is a smaller job than the same hole after another year of walking on it. See hole repair and reweaving.

Yes, and it is one of the most common jobs on the bench. The fringe is the end of the rug’s foundation, so letting it unravel is not only cosmetic. More on fringe repair.

We do. Moths eat wool, and the damage is often worse under the rug than on top of it. Washing removes the larvae and eggs, then the eaten areas are rewoven. See moth damage repair.

That is the work we like most. Older and more delicate pieces are inspected before anything is done, and the approach is tailored to the fiber, the construction and the dyes.

Out. There is a specialty step called urine decontamination that soaks the rug before it is washed and breaks the urine down at the source, so the full immersion wash flushes it rather than masking it. Surface treatments and deodorizers do not reach it. More on pet urine and odor removal.

The cause is usually damp rather than urine, and it is worth finding out where the damp came from. Storage, a closed room, an old spill, or a rug pad that stayed wet underneath will all do it. See musty odor removal.

Yes, anywhere in San Diego County, and the collection is free. Give us your address and how many rugs and we will confirm a window. See the areas we serve.

7343 Ronson Rd Ste U in Kearny Mesa. Monday to Friday 9 to 4, Saturday 9 to 2 by appointment.

Every rug is tagged and logged to your name when it arrives, and it never leaves the one building until it goes back to you. It is not passed between trucks or handled at a rotating stop.

Persian, Turkish, Afghan, Moroccan, Chinese and Indian rugs, wool, silk, viscose, kilims and flatweaves, and machine made rugs too. If you are unsure about yours, ask.

Carefully. Viscose is wood pulp and it behaves badly with water, which is why so many of them come to us already ruined by a general cleaner. It needs a method built for the fiber. See viscose rug cleaning.

On a hard floor, yes, and we would put one under most rugs in the house. It takes the grind of foot traffic off the pile and stops the rug moving. On carpet in a quiet room it matters less, and we will say so. See rug pads.

Vacuum regularly without a beater bar near the fringe, rotate the rug so one end does not take all the sun and all the traffic, and blot spills rather than rubbing them. If something red or greasy goes down, call before you experiment on it.